FREQUENTLY ASKED QUESTIONS

To book a place please choose a course from either our in-person or online course links find a course

Our courses are made up of adults of all ages and nationalities from beginners upwards. For most courses, the average age range is mid 20s to mid 40s, however many younger and older students join our school.

In the unlikely event that the minimum number is not met we may delay the course start date by a week, merge your course with another or if that’s not possible reduce the course duration to 8 weeks.

Should neither of the above option be practical, you can choose to keep your credit and defer to a next course or request it be refunded in full.

An email confirming your booking and payment is automatically sent to the address you gave us at the time of booking. If you would also like a VAT receipt then please log into the Student Portal and from the Student Home page scroll down to the link ‘my bookings’ from where you can download a VAT receipt.

The school is closed on bank holidays and any course dates should already be extended.

If you are not sure which class to choose, please read our Levels explained page or take our online test.

The effective way to learn or improve a language skill is through immersion in the target language, however complex explanation of grammar or vocabulary is often explained in English. Rest assured we will have no trouble in making ourselves understood even by students who have little or no knowledge of Spanish.

Yes, you can receive an end of course certificate that will confirm the number of hours you have studied at the school, the course you have taken and the level you have achieved.

You will get approximately 45 minutes of formal homework per class/session, but in addition and in particular with a 10-week course, we would recommend you invest a further 15 minutes of self study per day by logging into our portal and reviewing your lesson summaries.

If at the end of your first lesson you find the course content too easy or too hard, you can switch courses up or down accordingly. Please speak to your teacher and contact us. We will review the situation and look to move you to a class more suited to your ability.

You can log into the student portal to see what was covered in the class you missed and any homework. And you can log into our catch up class system to book a replacement class.  Please note catch up classes are offered from other courses we run and in some cases there may be a delay before a catch up class becomes available. Reserving a catch up class is only possible while your course is running and is limited to 3 classes.

Please let us know so that we can advise your teacher.

If your teacher is ill during the course we will organise a cover teacher to take your lesson. If no cover teacher is available we will simply defer the lesson and extend the length of the course.

We limit our class size to 14 students.

In-person course fees include an additional cost of £10.95 to cover course materials (Activity books). Returning students must retain their textbook (or otherwise purchase a replacement book) unless the course they are joining requires a new book.

Online students are provided with a PDF version of the Activity book the first day of class, however the ELE or PRISMA textbook must be purchased from another source (eg. Amazon).

For full information on cancellations and refunds, please refer to our Terms and Conditions.

Yes, existing students qualify for a £15 loyalty discount providing bookings are made during or on completion of a current course. At the end of your course we will send you a loyalty code to use with your booking.