Frequently asked questions

 

Bookings & Availability

  1. How do I reserve a place?
  2. What is the typical student profile on a Vamos course?
  3. How soon should I enrol?
  4. Can I start a course in the second week?
  5. How do I know if there are places available on a course?
  6. What is the minimum number of students on a course?
  7. How do I know my username and password?
  8. Can I get a receipt?

Course Information

  1. How do I know what level I am?
  2. Do teachers speak English during the lessons?
  3. Can I receive a qualification or certificate?
  4. How much homework is typically involved?
  5. What happens if I find do my class is too easy or too difficult for me?
  6. What happens if I miss a lesson during the course?
  7. What do I do if I am going to miss the first lesson?
  8. What if my teacher is ill during the course?
  9. How big are the classes?
  10. Is the textbook included in my course fee?

Payment & Refunds

  1. Refund Policy
  2. Can I pay a deposit and then pay the rest later?

Returning students

  1. I am already doing a course with Vamos; can I get a discount for my next course?

Bookings & Availability

1. How do I reserve a place?

To reserve a  place please confirm your booking by following this link book securely online

2. What is the typical student profile on a Vamos course?

Our courses are made up of adults of all ages and nationalities from beginners upwards. For most courses, the average age range is mid 20s to mid 40s, however many younger and older students join our school.

3. How soon should I enrol?

The earlier the better because that ensures we have the correct number. If we do not have the minimum number of students for courses, we may have to cancel the course, in which case the course you wanted may be removed from the website.

4. Can I join a class in the second week?

Yes, if there is space on the course we can take bookings for students wishing to join the class in the second week, however there will be no discount to the price. You will need to call us to check availability. Beyond the second week we do not allow any students to join the course as this is too disruptive to the learning program.

5. How do I know if there are places available on a course?

If a course has no places available a message will display ‘this course is now full’

6. What is the minimum number of students on a course?

We require a minimum number of students to run a group course.

In the unlikely event that the minimum number is not met we may delay the course start date by a week, merge your course with another or if that’s not possible reduce the course duration to 8 weeks.

Should neither of the above option be practical, you can choose to keep your credit and defer to a next course or request it be refunded in full.

7. How do I know my username and password?

The first time you start to make a booking our website automatically creates a username and password. Your username is the first part of your email address before the @ sign. It’s case sensitive the way you entered it and the default password is LetsLearnSpanish-1234

8. Can I get a receipt?

An email confirming your booking and payment is automatically sent to the address you gave us at the time of booking. If you would also like a VAT receipt then please go to our Support page and log in as instructed above. Once you’re logged in you’ll see a link called ‘my bookings’ and from there you can print a receipt.

Course Information

1. How do I know what level I am?

If you are not sure which class to choose, read our Levels descriptions or take the online level test.

2. Do teachers speak English during the lessons?

The effective way to learn or improve a language skill is through immersion in the target language, however complex explanation of grammar or vocabulary is often explained in English.  Rest assured we will have no trouble in making ourselves understood even by students who have little or no knowledge of Spanish.

3. Can I receive a qualification or certificate?

Yes, you can receive an end of course certificate that will confirm the number of hours you have studied at the school, the course you have taken and the level you have achieved.

4. How much homework is typically involved?

You will get approximately one hour’s worth of formal homework per class/session, but in addition and in particular with a 10-week course, we would recommend you invest a further 15 minutes of self study per day.

5. What happens if I find do my class is too easy or too difficult for me?

If at the end of your first lesson you find you’re really struggling to keep up or you’re finding the course content too easy then you can switch classes within the first two weeks of your course. Please speak to your teacher and contact us. We will review the situation and look to move you to a class more suited to your ability. If this is not possible, there are other options including deferring a term. Otherwise our general refund policy will apply.

6. What happens if I miss a lesson during the course?

We will email you details of what was covered in the class you missed and any homework set and quite possibly offer you a chance to recover the lesson you missed on another course.

7. What do I do if I am going to miss the first lesson?

Please let us know so that we can advise your teacher.

8. What if my teacher is ill during the course?

If your teacher is ill during the course we will organise a cover teacher to take your lesson. If no cover teacher is available we will simply defer the lesson and extend the length of the course.

9. How big are the classes?

We limit our class size to 14 students.

10. Is the textbook included in my course fee?

All course materials including the textbook and CDs are provided once only without charge.

Payment & Refunds

1.  Refund Policy

For full information on cancellations and refunds, please refer to our Terms and Conditions.

2. Can I pay a deposit and then pay the rest later?

No, you must pay the entire amount at the time of booking.

Returning students

1. I am already doing a course with Vamos; can I get a discount for my next course?

Yes, existing students qualify for a £15 loyalty discount when booking their next level course providing the booking is made within 2-weeks from their current course end date. At the end of your course we will send you a voucher code to use with your booking.